Start up moments: Our first paying customer

By nithya | Published: May 1, 2012

There are a lot of defining events in our start-up lives: The casual walk when we conceived the idea; the first line of code; the day of the finished prototype; the first customer; and… read more

Posted in Announcement | 5 Comments

New feature: Collapsing older replies in the reply thread

By nithya | Published: April 16, 2012

When there are more than a few replies in a reply thread, having the ability to collapse and expand older replies can be very handy. One no longer has to scroll up and down… read more

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New feature: Adding CC to your support replies

By nithya | Published: March 22, 2012

Having CC in support replies is pretty handy  in the following scenarios:

  • If you need to involve somebody in your organization in resolving an issue without having to assign the ticket to them

… read more

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Updates: Filtering Tickets, Attachments for Comments and more!

By prateek | Published: March 13, 2012

It’s that time of the week again. We have some really exciting updates that should make your SupportBee experience even more awesome

Filtering Tickets in Listings

Some listings now come with filters that you… read more

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Reply faster using Snippets

By prateek | Published: February 28, 2012

We recently rolled out a super useful feature – Snippets.

When you have a reasonably large ticket volume, you will often be repeating your work by answering the same questions. To avoid repetition, you… read more

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Updates: Reply by Email, Better Notification Emails and more!

By prateek | Published: January 24, 2012

We have some pretty exciting updates to share this week.

Better Notification Emails

All notification emails now come with the full text of the ticket or reply so you don’t have to login to… read more

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Easily manage tickets using Filters

By prateek | Published: December 14, 2011

Do you have large ticket volumes and predefined rules for dealing with some of those tickets automatically? Your life just got simpler. Say hello to Filters. Much like Gmail’s filters, filters in SupportBee allow… read more

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‘Contact Support’ Widget for Your Website

By prateek | Published: December 10, 2011

Till now, you could forward your support requests to SupportBee and we would create tickets for you. Now there is a new way to collect support requests – a widget that you can put… read more

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New App Design and Demo Video

By prateek | Published: December 8, 2011

Based on the feedback we received from our beta users, we have rolled out a new design for the app. This design sports the same layout but refreshingly clean colors and edges. Also, we… read more

Posted in interface | Leave a comment

Feature Updates: Better attachment previews and labels

By nithya | Published: November 14, 2011

SupportBee‘s jagged corners are slowly getting rounded with updates which make existing features more usable. Two of those that were implemented this week are:

Thumbnails for attachments:

The vanilla attachment links now look more beautiful… read more

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