The ultimate Dilbert moment: 100% Customer Dissatisfaction!

A few days back I had a particularly spectacular Dilbert moment when I received the following reply from the customer Support team of a popular service that I got in touch with. I am more than sure, it is Dogbert at the other end! This is how the reply goes:

We're sorry we haven't responded to your email! Due to the large volume of emails we receive, and the fact that many problems are solved in the time it takes us to respond, we have automatically closed your email after our standard 5-day period.

Hopefully, you were able to find help using some of the suggestions we sent along in our initial autoreply, but please reply to this message if you still need assistance. This will re-open your request and we will do our best to respond in a timely manner. Thanks!

I am definitely impressed by their we have automatically closed your email after our standard 5-day period . I am so flabbergasted by their response that I am still not sure of how I should feel. I will probably send in the following Dilbert strip to their Support team which again will be automatically marked for closure after the standard 5 day period!

Dilbert.com



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Nithya Rajaram
Nithya Rajaram